Privacy Policy

Last Updated: April 25, 2025

CyberShield Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personally identifiable information, such as your name, email address, telephone number, and other information that you voluntarily provide to us when you register with the website, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us, the choices you make, and the products and features you use.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and/or clickstream data. We may also collect information about how you use our website, including which pages you view, the links you click, and other actions you take in connection with the site.

Cookies and Other Tracking Technologies

We may use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and complete transactions, and send related information including confirmations and invoices
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we believe may be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, prevent, and address technical issues
• Protect the security and integrity of our website and business

Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information will depend on the specific information concerned and the context in which we collect it. We generally collect personal information only:

• With your consent
• When we need the personal information to perform a contract with you (e.g., to deliver the services you have requested)
• Where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms
• Where we have a legal obligation to collect personal information from you

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Disclosure of Your Information

We may disclose your personal information in the following situations:

• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of our company, our customers, or others.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we take steps to protect your personal information, no system is completely secure, and we cannot guarantee the absolute security of your information. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, logging out after using your account, and regularly updating your devices and applications.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law requirements.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe that a child under 16 may have provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through our website's contact form or using the information provided on our Contact page.